Turkcell Global Bilgi was established in 1999 as a call center. In response to developments in the sector, as well as evolving and increasing customer expectations, investments were made to transform Global Bilgi into a "Customer Relations Management Center." It now has the best technology system in its sector in Turkey, as well as in Europe.
Operating within Turkcell Group, one of Turkey's most valuable companies, and with a firm position on the world's prestigious technology lists, Turkcell Global Bilgi maintains its leadership with a 45% market share.
Turkcell Global Bilgi provides services with a desk capacity of 5,500, distributed among 12 locations - nine in Turkey (in Istanbul, Izmir, Erzurum, Eskisehir, Diyarbakir, Ankara, and Karaman) and three abroad (two in Ukraine, one in Belarus). Turkcell Global Bilgi, which has a young employee profile, solely serves Turkcell customers, from the Erzurum and Diyarbakir locations. The Erzurum Call Center, established in 2006, employs 880 people, 45% of whom are female and 55% are male. The average age of employees is 26. Of the employees, 0.14% of those at the Erzurum Call Center hold a doctoral degree, 0.71% hold a master's degree, 34.61% hold a bachelor's degree, 36.31% hold an associate's degree, 28.09% are high school graduates, and 0.14% are secondary school graduates.
Following the success and increase in business volume achieved in Erzurum, the Company established the Diyarbakir Call Center in 2008. There are 650 employees in Diyarbakir, of whom 56% are female, and 44% are male. With an average age of 26, 0.49% of the Diyarbakir Call Center holds a master's degree, 16.37% a bachelor's degree, and 41.57% an associate's degree, while 41.57% are high school graduates.
Turkcell Global Bilgi is a major employer, creating employment for 7,500 people and providing value-added services to more than 50 million people in Turkey and 10 million in Ukraine. Given that the call center sector is undergoing rapid expansion both locally and globally, Turkcell Global Bilgi aims to grow in new locations.