Turkcell Sales Points and Turkcell Distribution Centers

Turkcell Sales Points

We provide our customers with efficient product supply, and fast and efficient information at 17,000 Turkcell Sales Points and 50 Turkcell Distribution Centers

There are approximately 17,000 Turkcell Sales Points, offering the products of all operators in Turkey and providing service even in the most outlying locations. With this figure, Turkcell is one of the most prominent examples of a telecom supply chain in Europe. It is essential for us that our customers can easily access Turkcell products and services and get the best service possible at these stores. Accordingly, we established 50 Turkcell Distribution Centers to make weekly visits to these sales points, thus ensuring efficient product supply, as well as providing correct, fast and efficient information on our products and services.

In 2010, we introduced another distinctive service for Turkcell Sales Points: Turkcell Ambassadors Club. With this club, Turkcell Sales Points win points for their performance and use them in shopping. This system ensures the creation of a one-to-one communication platform with Turkcell Sales Points, thus improving their performance and motivation. Our customers are also able to purchase their units on digital environments via digital POS use generalized in 2010. They can thus meet their unit needs anytime and anywhere, either by cash or credit card payment.

Other Channels
We have been providing service to our customers through Electronic Chain Stores since 2008; we can offer the Turkcell advantages at any point where our customers come together with technology. Our customers can meet both their subscription and device needs through the partnerships with eight brands and in approximately 100 stores. We also provide our customers with other channels for their routine needs, including bank ATMs and online branches, call centers, kiosks, post office ("PTT") and the Turkcell website.